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FAQs

With the existence of various shopping platforms popping up online, providing more or less the similar looking products at the same prices.

It has become very difficult for consumers to actually decide upon their platform of choice.

We at dotz.pk do not compromise on quality of our products. We are manufacturer and every product is inspected during whole production process and specially before dispatch to our valued customer.

Our competitors mostly uses MDF lamination sheets for calligraphy. We offer calligraphy with only deco-paint finish as it gives best-in-class paint finish and quality with no annoying black ashy edges.

We have something more to offer than good products at reasonable prices and that is the service level. A lot of companies are in the business of selling but dotz.pk helps its valuable customers by providing a personalized level of pre-sales and after-sales support unmatched by any of our competitors.

We are quick to respond to our customers in the shortest possible time via whatever medium of communication they have chosen.

Our offer on almost immediate returns on defected or damaged merchandise during transit allows you to feel as comfortable as if you were choosing goods from your own shop.

Our philosophy is simple: “Treat someone as you would like to be treated yourself”.

Our staff first unlearns their existing customer service knowledge and then relearn it our way; the dotz.pk way.

This ensures us to be able to sell world class products coupled with the most convenient and effective dotz.pk’s service.

Shop now with dotz.pk and feel the difference!

Shipping cost varies for different products. Add product to cart and on checkout page you will get shipping cost for that order. 

Sometimes we offer Free Shipping, in such case you may chose free shipping on checkout page.

We use different carriers, it depends upon destination and product chosen. Sometimes an area is not served by a specific carrier. If you have any specific conditions about shipping please contact customer care before placing order.

Daewoo Fastex, Leopard, TCS, and M&P are some shipping companies we are working with.

 

Please get in touch with our customer care team if you’ve got this issue

We offer doorstep delivery to almost all cities / urban areas of Pakistan. If you are from a rural area or where no courier company serves then please contact with customer care before placing an order. We may request you to pick from nearest local office of courier company. 

 

Please get in touch with our customer care team if you’ve got this issue

We ship all orders directly from our factory and warehouse located at Sajjad Industrial Estate, Faisalabad, Punjab, Pakistan.

We print order sheets on every morning 10:00 AM. All orders placed before that time will goes to our packaging and dispatch department. Dispatch department normally dispatch orders in same day or very next day. We do not dispatch on Sunday or public holidays. We also have families 🙂 🙂

Use our website to track your order. You may directly go to “Track Order” page or open your account to view all orders and their statuses. When an order has been dispatched from our warehouse you will get an SMS with tracking number and courier company information. You may directly track your order from respective website of courier company using provider tracking number.

Check your email from order details. You may check from our website using “My Account” and then navigating to orders page. It will list all items you have ordered. If there is any difference please contact helpline. We have a damage protection policy to cover you. 

We covers you in such case we have customer friendly return & exchange policy and damage protection policy. 

 

Please get in touch with our customer care team if you’ve got this issue

We covers you in such case we have customer friendly return & exchange policy and damage protection policy. 

 

Please get in touch with our customer care team if you’ve got this issue

If you have received extra products you can return the product  To return the incorrect product, we will send you shipping documents to attach to the carton and will arrange for our courier to collect the package at a time that suits you. For non-rural areas, we can arrange collections from a residential or business address. For rural areas, we may request you to drop the package off to the local depot.

 

Please get in touch with our customer care team if you’ve got this issue

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