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Refund and Returns Policy

Refund and Returns are accepted under following conditions.

  • We will gladly accept any unused product with original packaging within 7 Days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Delivery Charges will not be refunded.
  • Our regular priced items may be refunded or exchanged. Sale items are not eligible for return, refund or exchange.
  • Refund requests will be processed within 7 working days after receiving the return products.
  • All returns should be sent to Experts Engineering, Street #1, Sajjad Industrial Estate, Millat Road, Faisalabad.
  • For further queries about exchanges and returns, please contact us at info@dotz.pk
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
  1. COMPLETE RETURN FORM
    If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

Don’t have a Return Form?

Please click here to download one.
If you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

  1. REPACK PRODUCT
    Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.
  2. SHIP TO
    Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Returns Department
Experts Engineering,
Street #1, Sajjad Industrial Estate,
Behind Govt. Degree College for Women,
Millat Road, Faisalabad. Pakistan.
Telephone Support :+92 (3) 111 222 714 ( Between 10:00 AM to 5:00 PM Monday – Saturday )

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